Privacy Policy

Information we collect

• Account information: name, email address, phone number (if provided), password (stored in a hashed form), and account preferences.
• Order information: items purchased, shipping address, billing address, and order history.
• Payment information: payment method details are typically processed by our payment providers; we may receive limited payment-related data such as the last 4 digits of a card, payment status, and transaction identifiers.
• Customer support: messages, feedback, and any information you provide when contacting us.
• Device & usage data: IP address, browser type, device identifiers, pages viewed, clicks, and approximate location derived from IP address.
• Cookies & similar technologies: we use cookies and similar tools to remember preferences, enable core functionality, and analyze traffic.

How we use information

• Provide, operate, and improve the Site and our services.
• Process orders, payments, deliveries, returns, and refunds.
• Communicate with you about purchases, account activity, and support.
• Personalize content, recommendations, and storefront experiences.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms and policies.

How we share information

We may share information with service providers that help us run the Site (for example: hosting, analytics, customer support, payments, shipping, and communications). We may also share information:

• With sellers or fulfillment partners as needed to complete your order (for example, sharing shipping information).
• To comply with law, respond to lawful requests, or protect rights, safety, and security.
• In connection with a corporate transaction (for example, merger, acquisition, or asset sale).

Cookies & analytics

Cookies help us keep you signed in, remember preferences, and measure site performance. You can manage cookies through your browser settings. Some features of the Site may not work properly if you disable cookies.

Data retention

We retain information as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and why it is collected.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your choices & rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. You may also be able to opt out of marketing communications by using the unsubscribe link in emails (where available).

Children’s privacy

The Site is not intended for children and we do not knowingly collect personal information from children without appropriate consent where required by law.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date above.

Contact us

If you have questions about this Privacy Policy, please contact Flyspace via the support options available on shop.flyspaceapp.com.